Privacy Statement

Privacy Policy

This Privacy Policy governs the manner in which Nimbus Ltd collects, uses, maintains and discloses information collected from users (each, a "User") of the NimbusFrame website ("Site"). This privacy policy applies to the Site and all products and services offered by Nimbus Ltd.

PERSONAL IDENTIFICATION INFORMATION



We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION



We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

COOKIES AND ANALYTICS



Our Site uses cookies and similar technologies to keep the Site working and to understand how visitors use it. We use these third-party services:

  • Google Analytics, to measure visits, the pages viewed, and steps toward a purchase.
  • Microsoft Clarity, to see how visitors use our pages through heatmaps and session recordings. A session recording captures how you move through and interact with a page, such as clicks, scrolling and mouse movement. Text on the page and anything you type into forms is masked and is not recorded.
  • Google Ads, to measure whether our advertising leads to visits and purchases, and to show Nimbus ads to people who have visited our Site.

These services receive information such as your IP address, browser and device type, and the pages you visit, and they set their own cookies. We do not use them to collect your name, email address or payment details. Visitors from the European Economic Area, the United Kingdom, Switzerland and Quebec are not tracked by these services.

You can opt out at any time:

  • Google Analytics: install the Google Analytics Opt-out Browser Add-on.
  • Personalized Google ads: turn them off in My Ad Center.
  • Microsoft Clarity and all other cookies: set your browser to block or delete cookies. Some parts of the Site may not work properly if you do.

Learn more in how Google uses information from sites that use its services and the Microsoft Privacy Statement.

HOW WE USE COLLECTED INFORMATION



Nimbus Ltd may collect and use Users personal information for the following purposes:

  • - To improve customer service 

    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • - To personalize user experience 

    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • - To improve our Site 

    We may use feedback you provide to improve our products and services.
  • - To process payments 

    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • - To send periodic emails 

    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
  • -To periodically send you newsletters, offers and product information. You will be able to unsubscribe from these emails by clicking a "unsubscribe" link within the email."

HOW WE PROTECT YOUR INFORMATION



We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

SHARING YOUR PERSONAL INFORMATION



We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

GOOGLE PHOTOS



If you choose to connect Google Photos, Nimbus uses Google's Photos Picker to let you select specific photos and videos. Nimbus accesses only the items you pick, downloads copies of them into your Nimbus account so they can be displayed on your Nimbus frames, and does not access the rest of your Google Photos library. Nimbus does not store your Google access token after the import completes, does not share Google user data with third parties, and does not use it for advertising. You can delete imported photos in Nimbus at any time and revoke Nimbus's access at myaccount.google.com/permissions.

Nimbus's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

KEEPING AND DELETING YOUR INFORMATION



While you have an account, we keep your account details, your frames and their settings, the photos and videos you upload, your playlists, and your support conversations with us, so the service works and we can help you.

If you delete your account on our website (sign in and go to your Account page), or ask us to in the app (More → Support → Delete Account) or by emailing support@nimbusdigitalart.com, we turn your account off right away and permanently delete it after 30 days. If you change your mind during those 30 days, just email us and we'll turn it back on with nothing lost. When the account is deleted, we remove your photos and videos, your playlists, your saved payment methods, and the link between your frames and your account.

Some records are kept after an account is deleted:

  • Support conversations (emails and our notes about your frames) are kept for 3 years, then permanently deleted. We keep them in case there's a question about a refund, a charge, or a warranty during that time. If you write to us without ever having an account, we keep that conversation for 3 years after our last contact.
  • Billing and tax records (orders and invoices, including the name, address and email on them) are kept as long as tax law requires.
  • Backups of our systems are kept for a short time and are then overwritten.

We don't sell your personal information.

If you have questions about your data, or want to know what we hold about you, email support@nimbusdigitalart.com.

REMOTE DEVICE SUPPORT ACCESS



To diagnose or resolve a problem with your Nimbus frame, we may temporarily connect that device to a private, managed support network (a secure mesh built on Headscale/Tailscale technology) so our support team can reach it directly. This access is turned off by default and is never always-on: it is enabled only for an individual device, only when needed, through a server-side support flag, and it turns itself off automatically after a short period. We use it solely to provide technical support and keep your frame working — not to monitor your activity — and no additional personal information is collected through it beyond what is needed to operate and troubleshoot the device.

CHANGES TO THIS PRIVACY POLICY



Nimbus Ltd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS



By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US



If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: support@nimbusdigitalart.com

This privacy policy was last updated on November 6, 2026.