My frame's screen is black or dark
Most dark screens are something we can fix for you from here. If your screen is dark and you'd rather not troubleshoot, email support@nimbusdigitalart.com or book a call: https://calendly.com/nimbussupport/nimbus. These quick checks come first because they sometimes solve it in a minute.
1. Is it just night, or turned way down?
Your frame follows a sleep schedule and has a brightness setting. In the Nimbus app, check that:
- the frame isn't inside its sleep hours, and
- brightness isn't set very low.
If brightness jumps back down within a minute of raising it, contact us.
2. Tell us what you see
Tell us whether you see a faint glow when the frame first turns on, or nothing at all. That helps us pick the right fix.
Either way, email us what you saw.
3. Unplug it for 30 seconds
Unplug the frame, wait 30 seconds, and plug it straight into a wall outlet (not a power strip). Give it a minute or two to start.
Still dark about 3 minutes after plugging it back in? Don't keep unplugging it. Email support@nimbusdigitalart.com and we'll take it from there.
On a Mizar, unplug the Mizar box (the small box), not your TV or Samsung display. When it's back, if the TV shows no picture, use the TV remote to choose HDMI 1 (or the input the Mizar is plugged into). It keeps playing its saved art when it comes back.
Meural Canvas on a Nimbus Bridge
- Unplug the Canvas, wait about 10 seconds, and plug it back in. It starts up on its own (about 2 minutes) and the bridge takes it back over by itself. Allow up to 5 minutes.
- Still no Nimbus pictures after about 10 minutes? Unplug the bridge too, wait a few seconds and plug it back in (it keeps its pictures and picks up again), then email us.
- You never have to touch the bridge unless we ask; we can restart it from here.
Please don't: press the pinhole reset button on the Canvas (it erases its Wi-Fi and needs a full re-setup), move the Canvas or the bridge to a different Wi-Fi network (they must stay on the same one), or change the Canvas's Wi-Fi in Meural's own app.
If the screen is dark and the frame is offline too
Check the frame is plugged in and the outlet is live (a switched outlet or a tripped breaker is a common cause). If it's powered but won't get online, email us and we'll walk you through reconnecting it.
Still dark
Email support@nimbusdigitalart.com. If nothing shows at all, it may be hardware, and we'll walk through repair or replacement options with you.